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How Matterport Technology Helps Protect You After a Loss

11/28/2022 (Permalink)

matterport image Insurance estimators were able to capture a hurricane-damaged hospital's ground floor in 3D while crews were able to mitigate damage (Matterport)

As we've all seen this month in the historic winter freeze heavily impacting many states across America, property owners' assets are always at risk in the hands of the unpredictable. Regardless of whether you run a mom-and-pop shop or an industrial empire, property damage can deal a devastating blow to your business, especially if your insurance doesn't cover it. Recovering property from a disaster is a long and complicated process. 

Depending on size, claims can take anywhere from two to six months at minimum and may involve numerous visits to a site by an appraisal professional who must detail the extent of damage in order for you to receive full compensation. The larger the claim, the larger the hassle one faces throughout the insurance process. The finite details matter when taking inventory of damages, but reporting on minor elements (like water-damaged walls after a flood, for example) can be a daunting task even for the most experienced claims adjuster. Using a 3D camera to create a virtual model can dramatically increase the comprehensiveness of documentation, providing a level of dimensionality and detail that matters when it comes to insurance claims.

For the past 50 years, pen, pencil, and ruler have been the standard of appraisal professionals across the industry. Photographs and videos are used as well, but they are often incomplete and lack context and depth. The invention of 3D technology makes it easier to respond to natural disasters, allowing quick deployment of repair crews and restoration of livelihoods. This equipment lets property owners sleep better at night knowing they're protected against loss. We have adopted 3D scans performed by Matterport, a fully immersive end-to-end VR platform, to capture the entirety of properties.

WHAT IS MATTERPORT?

Matterport is a 4K camera system made to create schematic floor plans and 3D virtual environments of any physical space, both interior and exterior.

Matterport makes SERVPRO even more efficient, allowing us to estimate repairs and inspect for loss prevention faster, better and more accurately.

Auditing precisely what a business has lost in a disaster could mean the difference between immediate financial failure or recovery, so being able to present an accurate and complete record is key to speeding the claims process and recouping costs on damages. 3D scans freeze a property owner's most valuable assets in time so that property owners can get back on their feet again – often before their insurance claim is finalized. Without this documentation, any move to repair a property could protract a claims process by "disturbing" the scene of damage meaning that if/when appraisers return, they won't see the property in the state it was in after the initial damage occurred.

The Matterport system allows 99% accurate measurements with the ability to share walk-throughs of the property with carriers and owners that aren't physically present. This technology is transforming our industry.

PROPERTY OWNER BENEFITS

Having a loss is costly, time-consuming, and stressful.  Understanding how to navigate the insurance claim process, selecting restoration professionals, and how to manage life while your home or business is completely disrupted is made difficult when you are not the expert. Matterport allows SERVPRO to help you become more involved and informed in all those processes. Our goal is to empower the property owner with information and ease the process. We assist in communication with your adjuster and insurance company, and this technology allows you to see exactly what we are working with. 

When an adjuster misses a piece of damage in the home, our estimator is able to pull up the 3D imaging and point to every bit of information needed to get approvals for repair without any additional costs to the property owner. 

Another great benefit to Matterport is Cortex, the artificial intelligence software otherwise that blocks all personal information from images. For example, if you have a photo of your children on the fridge that you would prefer to remain private, Cortex blocks out faces automatically so no one will see images of anyone in your home during the photo taking process. 

The ability to share the virtual tour is very easy as well. Once your images have been completed, you can ask SERVPRO to share the link for your viewing. This is a wonderful tool if you don't live in the same area as the property damaged. Many owners have properties that are damaged while on vacation, or it may be your seasonal home. Perhaps you manage a business from another city. This allows you to understand the extent of damages in detail, which also provides a better path of communication between you and your insurance carrier. 

When You Choose a Restoration Company That Uses Matterport Technology, Such As SERVPRO, 

You get an accurate and comprehensive way to document your home or business and any assets within them, and expedite your claim should you have to file one.

  • Get a complete record of your property's condition.

  • An accurate inventory of personal items and other assets within your home or building.

  • Reduce discrepancies and disputes with insurance carriers.

  • Expedite the entire claims process, reducing the need to provide documentation or receipts in some instances.

Using Matterport technology, SERVPRO is able to digitally capture the entirety of your damaged property in 3D immediately, allowing extraction and drying crews to get to work on mitigation as soon as possible which will not only allow your business to get back up and running sooner, but also prevent further damage such as mold growth from water damaged materials. In as little as one day, we can give a detailed and much more accurate estimate of damages, allowing you to recoup your repair costs and us to start work right away. 

 SERVPRO is Faster to Any Size Disaster and available 24/7 for YOU.

SERVPRO's Cleanup Process After a Fire

11/22/2022 (Permalink)

Firefighters containing the fire SERVPRO has the training, experience, and equipment to handle large commercial fire damage emergencies.

Fire Damage is a traumatic experience. There are several common damages that occur to businesses or homes after a fire. Smoke and soot can be the most difficult to deal with but our highly trained professionals are here to help. We take you step by step through the process. 

Smoke and soot damage are especially invasive attacking every space of your commercial property, including areas far from the actual fire. The residue from the fire travels in the air, coating surfaces. This debris must be removed before it begins etching, distorting, discoloring, and disintegrating wood, carpeting, fabric, drywall, plastic, metal, and glass.

CONSIDER CLEANUP REQUIREMENTS: SERVPRO can provide services to prevent further damage, and help determine which items can or cannot be refurbished and which structural elements do and do not need to be repaired or replaced.

SERVPRO is here to help repair commercial and residential fire disasters through these steps.

    1.    Secure your business site including board-up and tarping services

    2.    Protect areas unaffected by the fire with barriers and storage if necessary

    3.    Assess the affected areas for a full scope of damages

    4.    Take a detailed inventory of damaged property and materials

    5.    Detect, neutralize, and remove harmful gases and toxic materials

    6.    Determine the best cleaning, repair, and restoration solutions for your property

    7.    Restore, replace and repair building materials with our skilled building/restoration teams

SERVPRO has the training, experience, and equipment to handle large commercial fire damage emergencies. Whether your fire emergency occurs in a restaurant, motel, public, or office building, our crew will assess the damage in each room and plan proper procedures, using dry or wet cleaning strategies matched to the character of the residue found and the materials affected. Systematically, SERVPRO progresses through your business, room by room, to assure that all harm is reversed and the corrosive soot and smoke are permanently eliminated.

We answer the phone, ready to help with your property damage.

As a leader in property damage restoration and repair services, we have helped countless families and businesses through very unpredictable and devastating residential and commercial property losses. We understand you may not know what to do in a disaster situation; SERVPRO can help by responding faster with professionals who can help you through the restoration process.

SERVPRO Responds Swiftly to Remove Stormwater for Businesses

11/17/2022 (Permalink)

flooded vehicles Carson City Flooding Gets Help from SERVPRO

Your Douglas County dealership helps drivers of all ages find the appropriate car to fit their respective budgets. As a part of your presentation to the area, you have a very clean and modernized showroom and lobby for those wanting to beat the heat or other elements outside as they wait. With all of the time spent with the upkeep of your facility, natural disasters are one of the last things that your business needs. With close proximity to the river, rising water levels can impact even businesses above the normal floodplains.

The trouble with flooding from rising levels of the bodies of water nearby is that you often have little time to prepare your dealership for the coming disaster. With so many vehicles to move to safety and contents and records that need to be preserved within the main facility itself, it would be difficult to prepare for flood damages.

Being at the mercy of rising water is never an easy sight to see, but when you call our SERVPRO professionals, it is nothing that you have to face alone. Our team can move quickly to help remove the contents of your building to a safer location and prevent irreparable damage. Preventative measures can help to limit the actual water that enters the building altogether, making extraction a much more straightforward process.

Once the water gets pulled from the floors throughout the facility, drying is the next phase. Great care is spent ensuring that the entire building is thoroughly dry. Thermal imagery often gets used to locate moisture or dampness in areas that are out of sight or difficult to access. This inspection ensures that all of the moisture gets removed through this phase of restoration.

There is nothing as unnerving to a business owner as a natural disaster. With a looming threat drawing closer and closer, or worse yet rushing in all at once, a fast response time can help limit the overall damage and length of time needed for restoration. Trust in our experienced SERVPRO of Carson City / Douglas County / South Lake Tahoe / Reno East / Lyon & Storey Counties restoration specialists to help you remove flood waters and clean up the mess.

Moisture Removal and Dehumidification Are Vital to Reduce Water Damage

11/9/2022 (Permalink)

burst pipe A Burst Pipe in a Carson City Building Means Significant Water Damage--Contact SERVPRO for Removal

Your offices in Carson City can suffer slow leaks anywhere there are water pipes. These can split open and release hundreds of gallons of water during the night, or slowly leak water from loosened joints.
 
Property owners in Carson City must maintain a building's safety at a certain level, and commercial water damage can make this extremely difficult. SERVPRO technicians adhere to protocols established by the IICRC and OSHA. These methods effectively restore both commercial and residential properties to their preloss condition and prevent additional damage from occurring. When extensive damage already exists, we can mitigate this as soon as we remove any existing water and future water can no longer gain entry.
 
Water can damage partitions by dry-rotting fibers or allow microbial infestations to thrive. Floor coverings can slowly become damaged by slowly leaking pipes while broken ones can soak them almost instantly. While we can often rescue the carpet itself, the padding's fate depends on several factors. Its age, density, and composition, as well as the amount of time it remained exposed to invasive water, can affect our ability to save it from destruction. We advise our customers on their specific situation as soon as possible. Tiled and industrial-grade vinyl floorings can reduce the immediate effects of water flooding.
 
Sensitive documents can also become tinged with a moldy scent. Conditions of high humidity can change the feel of paper. Ink also becomes affected and become illegible in places when water damage takes place. Other media can become stuck together when their protective coatings fail under situations involving high moisture environments. These problems make mitigation of water damage crucial for your building's occupants' businesses.
 
Office furniture and equipment, depending on their position to the water's source, might also suffer severe damage. We can dry and clean furniture, keeping it functional. Equipment with electronics often fares well after one of our licensed partners or yours examine them and discusses any necessary repairs or special handling. A small group of technicians can place desks, display cases, or other furnishings on blocks, so no stains develop.
 
Getting your office building dry again requires a concerted effort at eliminating the water at its source, removing damaged materials, drying out the environment and contents, and preventing secondary water damage effects. Dehumidification and restoring normal RH levels are crucial to mitigating damages.

SERVPRO of Carson City / Douglas County / South Lake Tahoe / Reno East / Lyon & Storey Counties wants to help you keep your tenants satisfied by getting things back under control as quickly as possible. Call us at our 24-hour services number, (775) 588-2355, whenever you need our assistance.

SERVPRO Wants To Restore Your Stateline Home

10/26/2022 (Permalink)

mold on celing Mold in your home needs immediate attention - call the experts at SERVPRO today.

Why You Need SERVPRO For Mold Remediation In Your Stateline Home

At this time, mold is probably the last issue on the minds of folks in Stateline. However, while families are spending a lot of time together inside, it is important to make sure air ducts are cleaned and mold spores are not growing where it is nice and warm, endangering your family's health. While it may be too cold outside for many things to thrive, with enough moisture inside, mold can grow.
 
That is why many Stateline residents need mold remediation. Why call SERVPRO instead of another agency? No other business trains and equips its restoration teams to handle mold as we do. From certified inspectors to the latest tools for blasting mold out of a home, our company brings the best to every home or business building.
 
To determine the extent of a mold colony, our inspectors use air content meters to augment their visual inspection. The meters allow us to trace mold behind walls without drilling holes or compromising the drywall panels of the home’s interior.
 
Finding the extent of the colony’s growth also gives us the origin point. That is where we find the source of moisture that allowed the inert spores to expand and grow. After finding it, team members spray the area with an anti-fungal agent to kill the spores and then clean up both the mold and the water source.
 
In many cases, SERVPRO technicians can clean and remove the mold using anti-fungal cleaners and either wiping down or scraping the mold off affected surfaces. When the mold goes undetected over a long period, the mold layer can become very thick and penetrate surfaces, even the wood beams in ceiling and roof supports.
 
If that happens, team members use a new method called soda blasting to remove the mold. They use a specially designed high-pressure spray device to force sodium bicarbonate into a concentrated stream. It can clear out even deeply penetrated mold spores without compromising the integrity of building supports.
 
Regardless of how far the mold has grown into your home or business, SERVPRO of Carson City / Douglas County / South Lake Tahoe / Reno East / Lyon & Storey Counties has the training and equipment to clean and remove it. If you have seen mold or detected that distinctive, ‘musty’ odor, call us today to schedule an inspection.

Air Movers Have Many Uses in Lyon & Storey Counties

10/22/2022 (Permalink)

house flooding Finding water damage in any part of your home or business can seem overwhelming. Call SERVPRO and we'll be your ally during the remediation process.

SERVPRO technicians find the most effective way to remediate water damage at your home or business property.

While our approach to water removal can vary greatly depending on the size, intensity, and duration of water damage, you will almost always see us using our signature air movers. They are powerful, directed fans that create fast and carefully-planned streams of air throughout an area. These are employed in a wide variety of situations, from tight corners to vast, open warehouses. Scientific planning goes into our application of these industrial-grade machines, and every SERVPRO technician is well-trained in operating them.
 
Air movers are critical in Lyon and Storey County water removal jobs because they accomplish a tough task: drying up water already soaked into materials. Whether it is carpet, wood, grout, or even concrete, air movers apply a consistent and heavy stream of air to the surface to pick up individual water droplets and put them into the air. These services are needed in almost every water removal job SERVPRO does because we specialize in some of the heaviest and most thorough cleanup jobs on the market.
 
Many different protocols and planning situations can affect how our technicians arrange air movers in your home or business. Some types of carpeting, when soaked, can only be dried when an air mover blows underneath it. So, a common treatment is to lift up one end of the carpet to create a long air tube underneath it. Alternatively, for irregularly shaped rooms or situations requiring drying of high walls and ceilings, we may position the air movers at a vertical angle to direct air currents upwards. In most cases, air movers are kept in a room with closed doors to make air currents most efficient, but we may also strategically position some machines to push moisture from one room into another. This setup is most common when rooms are too small to dehumidify on their own and must be linked with a larger area.
 
Regardless of the size or severity of your damage, SERVPRO of Carson City / Douglas County / South Lake Tahoe / Reno East / Lyon & Storey Counties is ready 24/7 to respond to your time of crisis. Just call us at (775) 588-2355.

Commercial Properties in the Reno/Sparks Area Rely on SERVPRO for Water Removal and Cleanup

10/17/2022 (Permalink)

city office flooded When Your Reno Office Is Flooded, Call SERVPRO!

Water or flood disasters can lead to office losses from damage to furniture and office equipment, as well as the destruction of paper records and computer files. These losses can have a significant impact on the finances of the business. The incident can also force office operations to shut down, leading to further loss of income.

To safeguard your property, you need to consult a trustworthy cleanup and restoration company. SERVPRO is a reputable company that offers efficient water damage cleanup services in an office for Sparks and Eastern Reno residents. Our restoration efforts are aimed at minimizing loss of property and returning your office to working conditions as soon as possible. "Like it never even happened."
 
Once we locate and stop the source of water, we can then proceed with the cleanup process. We start by inspecting the office and its contents and then determine appropriate safety and drying procedures. The inspection involves looking for water damage on the walls, cabinets, baseboards, crawl spaces, hidden areas, insulation, carpets, and other elements.
 
During the water damage cleanup process, office staff and any customers around should vacate the area in case of any hazards. We pay particular emphasis to safety, keeping in mind that this is still a disaster situation. When the office is clear, our technicians use appropriate pumps to extract any standing water that is two or more inches deep. Under more minor effects from water intrusion, our technicians endeavor to be unobtrusive and work around the daily operations of the business.
 
Our specialists then use a moisture meter to determine how far the water has traveled on the floors, ceilings, or carpets. We usually discard any pads that have sustained severe water damage. If there are any stains on the carpet, we use powerful solutions to remove them quickly before they become permanent.

To dry the office, SERVPRO technicians place air movers that facilitate rapid airflow to the wet areas – following IICRC recommendations. We also calculate equipment amperage on individual circuits to prevent overloading and then turn on the drying equipment. Once the office is dry and back to normal, we finish the cleanup by removing any resulting debris, even throughout the entire service.  
 
An unexpected flood or pipe leakage at your office can inhibit business and lead to loss of property. As a locally operated business, SERVPRO of Carson City / Douglas County / South Lake Tahoe / Reno East / Lyon & Storey Counties is readily available to counter the water damage. Call us at (775) 588-2355.

SERVPRO Provides Homes with Plenty of Fire Damaging Odor Suppressing Solutions

10/12/2022 (Permalink)

fire damaged wooden chest SERVPRO provides cleanup and removal of contents, odors and Fire Damaged items.

Fire Odor Specialists In Carson City Describe The Deodorization Process


If a fire ever ignites inside your Carson City townhome, your building can suffer from other problems than just ruined and burnt materials. Soot removal and fire odor control are also two common aspects of any restoration process. A professional company such as SERVPRO can be of much help when dealing with mitigation procedures. We always follow a set of guidelines to ensure that we return your home to its preloss state "Like it never even happened." Before tackling fire odor problems, our technicians take steps to make sure the working area is secure, and all burnt items get removed.
 
After severely charred objects get taken out and discarded, our SERVPRO technicians work towards cleaning off soot residues. Charred materials and soils can often be a source of fire odor in your townhouse. However, since smoke can penetrate deeply into substances, unpleasant aromas could still exist after all charred objects, and residues get removed. When foul smells are still present, we take further steps to deodorize your building materials and contents. The deodorization process includes several different techniques that work in various ways to provide more pleasant aromas.
 
To start, our SERVPRO team conducts chemical containment to chemically block or restrict malodor particles from circulating into the air. We use a pump sprayer to dispense these chemicals in areas around the source. Next, we apply volatile vapors that contain strong masking and pairing agents that combine with malodor particles. We can apply vapor crystals to floors and horizontal surfaces as well as emit deodorants into the air using a vapor diffuser.
 
If foul smells still exist after these first two procedures, we can then implement pressurized thermal fogging methods. These foggers use heat to break down deodorant chemicals to microscopic particles so that they can mimic the behavior of smoke. If unpleasant aromas are still present, we can then utilize an ozone generator. These machines produce O3 particles that oxidize and neutralize malodor compounds.
 
If you ever notice burnt smells after something torches inside your townhome, call SERVPRO of Carson City / Douglas County / South Lake Tahoe / Reno East / Lyon & Storey Counties at (775) 588-2355 24/7.

SERVPRO Will Organize Your Exit In Lake Tahoe After A Flood

9/28/2022 (Permalink)

trees Rely on the experts to help you when a flood causes you to evacuate your home.

Post-Flood Recovery Includes Pack-Up and Removal of Belongings in a South Lake Tahoe 

Many residents who experience a natural disaster in South Lake Tahoe find themselves wondering how to protect their belongings and household items. The possibilities of theft, new damage, and other problems create additional stress when life already seems full of too much turmoil with the latest events.
 
When flooding affects residents in South Lake Tahoe, SERVPRO offers pack-up and removal services of belongings and other items inside a flooded home. We get everything in your home packed up in new boxes, complete with inventory sheets that help you locate any things you might need. We realize that after a flood, many people do not understand how much a flood can impact their lives, making it essential that they have access to specific items during their recovery.
 
These detailed sheets can also make the task of putting everything back in its proper place more manageable and faster for you once you return home. Flood damage makes it impossible for your family to stay in your home, but our teams work as quickly as possible to make your home safe again. Making the situation more orderly for you in as many ways as possible helps your family not only return home soon after but also to recover more fully once home again.
 
During the initial packing up of your family's belongings, we place any soiled items that the floodwaters contaminated into specific boxes or bins. This ensures that not only do they not affect non-damaged items but also that they receive specialized handling. We take these items and clean them with our in-house cleansers, rinse and dry them, and then place them in a special chamber for deodorization. These items receive a new box afterward and an updated inventory notation.
 
Removing the water and all of the debris after a flood invades your home takes care of your house. At SERVPRO, we look at taking care of your family as part of our job. There is a world of difference between knowing where the small comforts of home are placed in a box on a shelf and hoping to find that same item 'someday.' We are always here to help you by providing guidance in a time when you might feel like the world has become a very uncertain place.
 
SERVPRO of Carson City / Douglas County / South Lake Tahoe / Reno East / Lyon & Storey Counties wants to help residents in Bijou, Carson City, and Skyland make a fast and secure recovery after flooding, or another disaster causes chaos. Call us at (775) 588-2355, and we can start helping your family pick up the pieces and move forward. Click here for more information on winter recreation in Lake Tahoe.

Hurricane Prep - Create an Emergency Plan

9/20/2022 (Permalink)

build an emergency kit Have an emergency kit at work, in your car, and at home so you're ready any time, anywhere.

Hurricane season has begun so we're sharing tips to help you get ready.

Step 1. Create a plan.

Start by creating an emergency plan for your family that includes emergency meeting places in your home, neighborhood, and outside your neighborhood. Create a plan here-> https://bddy.me/2SBwVQp

Step 2. Build an emergency kit.

Have an emergency kit at work, in your car, and at home so you're ready any time, anywhere. This kit could include a backpack, water, non-perishable food, a blanket, and more. See the full list here-> https://bddy.me/3y0hrWq

Step 3. Review your insurance.

Look at your policies ahead of time to see what's covered and if flood insurance is available to you since it's the leading cause of damage from tropical systems. For more insurance tips visit https://bddy.me/3uH6hE5

Step 4. Have an evacuation plan.

Plan your route and have an alternate. Remember, you may not have to drive hundreds of miles to evacuate, only far enough away from the evacuation area.

Step 5. Get your home ready.

Trim your trees to prevent damage from snapped branches and board up your windows to protect them from flying debris. Here are more ways to strengthen your home-> https://bddy.me/3tMHgWH

Remember, if a massive flood happens in your community, SERVPRO has storm teams all over the country that will be sent in to help. Our SERVPRO national coverage allows us to dispatch resources from all over the nation to support our local community. That's one of the reasons we are a top choice restoration company - Faster to any size disaster!

Call SERVPRO of Carson City, South Lake Tahoe, Douglas County, Reno East, and Lyon & Storey Counties if you need any help with emergency preparedness.